Complaints Procedure

1. How to Complain About Bike Crash Claims Service

YK MCR Ltd, a company registered in England and Wales (No. 16918832). Registered office: 62 Church Road, Gatley, Cheadle, England, SK8 4NQ.

At Bike Crash Claims, we aim to provide an excellent service to all our users. However, if you feel that our initial service, website, or introduction process has fallen short of your expectations, we want to hear from you so we can put things right.

To raise a complaint about Bike Crash Claims:

• Email us at: hello@bikecrashclaims.co.uk
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We will acknowledge your complaint within 3 working days and aim to provide a full resolution within 28 days.

2. How to Complain About Specialist Firm Legal Handling

If your complaint relates to the legal advice, representation, or handling of your specific legal claim, this must be directed to the specific specialist firm who handled your case.

As regulated firms, the specialists we connect you with have a strict, formal complaints procedure. They will provide you with a copy of this procedure upon request or at the outset of your case.

3. Legal Ombudsman

If you are not satisfied with the specialist firm's response to your legal complaint, you may be eligible to escalate the matter to the Legal Ombudsman.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with the legal firm first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint from the law firm; and
• No more than one year from the date of the act/omission; or
• No more than one year from when you should reasonably have known there was cause for complaint.

Contact Details:
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk

4. Financial Ombudsman

If your complaint relates specifically to a financial product or service (such as insurance associated with your claim), you may need to contact the Financial Ombudsman Service.

Contact Details:
Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567

[LEGAL PLACEHOLDER — REPLACE BEFORE LAUNCH: Ensure regulatory jurisdictions are completely accurate to your exact legal structure]