The process
How we get you back on the road
A simple, transparent process from first call to settled claim — designed to take the stress out of being off your bike.
The Details
Exactly how it works, step by step
The specialists handle the heavy lifting so you don't have to. Here is exactly what happens when you start a claim.
You tell us what happened
Give us a call or fill out our quick online form. We just need the basic details of the crash, where your bike is, and the third party's details if you have them. No complex legal jargon, just a straightforward chat with someone who understands bikes.
What happens next: Specialists assess whether it's a non-fault claim immediately. If it is, they can often approve a replacement bike straight away.
A replacement bike is sorted
Specialists match your damaged bike with a like-for-like replacement arranged through their network. Whether you ride a 125cc commuter, a sports bike, or a fully-loaded adventure tourer, they can often arrange an equivalent machine.
What happens next: You get the keys and get back on the road. You keep this bike until yours is repaired or you receive your settlement.
Regulated specialists handle the claim
While you're back riding, regulated specialist solicitors take over. They deal directly with the at-fault driver's insurance company to recover the costs of the replacement bike, repairs to your own bike, damaged gear, and any personal injury compensation.
What happens next: You receive regular updates from your dedicated solicitor. Once the claim is settled, you get your payout and the specialists collect the replacement bike.
Timeline
Timings & Expectations
Every crash is different, but here is a realistic timeline of what to expect when you use our service.
Claim Assessed
We review your details, confirm liability, and approve your replacement bike.
Bike Delivered
Your like-for-like replacement motorcycle arrives at your chosen location.
Repairs & Assessment
Your damaged bike is assessed by an independent engineer for repair or write-off valuation.
Claim Settled
Average time for our partner firm to secure your final compensation payout.
Questions riders ask
Answers to common queries regarding the claims process.
Start your enquiry
Crashed your bike? We can connect you with specialists.
If the accident wasn't your fault, join the riders who've been connected to legal partners and explored their options for replacement bikes and compensation.
No upfront fees. Introductory service.